Shipping and Delivery
Custom Figurines
Shipping and Delivery
At Pearl’s Creations, we’re committed to delivering our exquisite sugar figurines to customers across Australia. We want to ensure your experience with us is as smooth as possible, so here’s all the information you need to know about our shipping and delivery process.
Shipping Options:
We offer two primary shipping options within Australia:
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- Overnight Shipping with Authority to Leave: Delivers your order overnight in metro areas. For rural areas, please allow 1-3 business days. Orders will be left at a safe place at the discretion of the courier company, ensuring a secure delivery.
- Overnight Shipping with Signature: Delivers your order overnight in metro areas. For rural areas, please allow 1-3 business days. Orders must be signed for upon delivery, ensuring a secure and verified receipt.
Shipping Times:
- We typically dispatch orders a few days prior to the desired delivery date, utilizing the Startrack Premium Service. This proactive approach minimizes the risk of figurines being affected by adverse weather or storage conditions upon reaching their destination.
- Please note that delivery times may vary based on your location within Australia. Although our service is typically an overnight service, it may take 1-3 business days for rural areas. It’s important to be aware that these timeframes are estimates and not guarantees.
Pick-up in Sydney, Australia:
- If you’re located in Sydney, you have the option to pick up your order directly from our Studio in Hornsby Heights.
- We will provide you with our address and available pick-up times upon order confirmation.
Shipping Costs:
- Shipping costs are calculated based on your delivery location and the weight of your order.
Shipping Restrictions:
- We currently deliver within Australia and offer international shipping.
- Please inquire about shipping availability if you’re located outside of Australia.
- Once your order has left our facility, we cannot assume responsibility if it does not reach you within the estimated timeframe. If you wish for your order to arrive on an earlier date, you are welcome to request it, but please understand that we cannot be held responsible if the figurine is compromised due to adverse weather or storage conditions.
Tracking:
- For added peace of mind, we provide order tracking for all shipped packages.
- You will receive a tracking number via email once your order is dispatched.
Shipping Partners:
- We partner with trusted courier services to ensure the safe and reliable delivery of your sugar figurines.
Returns and Refunds:
- In the rare event that your order is damaged during transit, please contact us immediately upon receiving the package. Upon receipt, open the packages and inspect your order promptly. We will provide instructions on proper storage before application.
- We will be happy to assist you with returns, replacements, or refunds as needed.
Packaging:
- We take extra care to package your sugar figurines securely to prevent any damage during transportation.
Contact Information:
- If you have any questions or need assistance with your delivery, please don’t hesitate to contact us at [Your Contact Information].
FAQ:
- We’ve compiled a list of frequently asked questions about shipping and delivery. Check our FAQ page [link to FAQ page] for more details.
We are dedicated to ensuring your sugar figurines reach you in perfect condition and on time. Your satisfaction is our priority, and we’re here to make your shopping experience with us exceptional. Thank you for choosing Pearl’s Creations for your sugar figurine needs!